These Terms and Conditions (the “Terms and Conditions” or these “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and Tamosce Global S.R.O and its affiliated entities (collectively referred to hereafter as “Tamosce Global”) and govern your use of our products, services, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”). The following Terms and Conditions are provided on the website https://www.skycoms.net Tamosce Global may accept variant clauses only in the case of an explicit written agreement.
This section defines various categories of individuals and entities who interact with Tamosce Global’s services, platforms, and applications:
The term “Customer” as used throughout this document will refer to any individual or entity engaging with Tamosce Global’s services, including End Users, Business Users, and End Customers, as applicable.
CUSTOMER ACKNOWLEDGES AND AGREES THAT, BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP, USING THE APP ON CUSTOMER’S MOBILE DEVICE, OR ACCESSING OR USING THE SERVICES, CUSTOMER IS INDICATING THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS. IF CUSTOMER DOES NOT AGREE TO THESE TERMS, THEN CUSTOMER HAS NO RIGHT TO ACCESS OR USE THE SERVICES.
Any personal data Customer submits to Tamosce Global or which Tamosce Global collects about Customer is governed by its Privacy Policy, available at https://www.skycoms.net/privacy-policy
2.1 USING THE SERVICES
Tamosce Global is a provider of global eSIM services, making international connectivity accessible via eSIM technology. We offer travelers data, voice, and text packs in multiple countries, reducing the need for physical SIM cards.
Please note: The eSIM products offered via https://www.skycoms.net are issued by Maya Mobile, a licensed eSIM provider. Tamosce Global S.R.O. (operating under the brand Skycoms) acts as a reseller of these eSIMs. Maya Mobile is responsible for the technical provisioning and activation of the eSIMs, while Tamosce Global facilitates access to these products via its platform.
To use the Services, Customer must register with Tamosce Global and create an account (“an Account”). Customer agrees to provide accurate information and maintain the security of their Account credentials.
2.2 DEVICE COMPATIBILITY
The Customer is responsible for ensuring that their device is eSIM-compatible and network-unlocked. The eSIM compatibility list provided on the checkout page is for reference purposes only.
The service contract begins upon completing an order on https://www.skycoms.net or via any other platform affiliated with Tamosce Global.
For End Users, the contract terminates if they do not have an active data package or if the eSIM is deleted from their device. For Business Users, termination terms are subject to specific agreements signed between the Business User and Tamosce Global.
4.1 PAYMENT CONDITIONS
Tamosce Global offers various payment methods, including credit/debit cards. Payments are processed in USD or other available currencies.
End Users will find their purchased eSIMs under the “My SIMs” section on https://www.skycoms.net, with installation instructions provided upon purchase. Business Users will have eSIMs managed through the Partner Platform.
The Customer has the right to ask for a refund or eSIM-replacement if the Customer is unable to use the Services due to an error or omission by Skycoms. A refund request must be made within thirty (30) days following the date of purchase; provided that Skycoms shall have no obligation to issue such refund if Skycoms is able to resolve the Customer’s inability to use the Services within 10 days following Customer having given Skycoms notice of the issue. Customer agrees to cooperate with Skycoms’s efforts to resolve such issues and acknowledges that Skycoms shall have no obligation to issue any refund if Customer fails or refuses to do so. For purposes of clarity, each data package provided by Skycoms has its own validity period and no refund will be offered for the remaining data when such validity period expires.
Notwithstanding the foregoing, the following terms shall apply:
To request a refund, contact Skycoms’s support team via the in-app or web chat. Please be aware that Skycoms’s refund policy above will apply.
Depending on the nature of the issue, Customers will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the Customer considers is due, etc. Customers will have the option to credit back via their original payment method or as credit issued to their account. Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.
End Customers who have purchased Skycoms services through a reseller are not eligible for direct refunds from Skycoms. These users should approach the Skycoms Business Users for refund requests. Skycoms is committed to customer satisfaction but must defer to the policies of our reseller partners for transactions made outside our direct sales channels.
Skycoms Business Users refunds for transactions made directly with Skycoms can be processed through Skycoms Credits or as credit notes. This provides a flexible alternative for managing refunds, allowing customers to apply these credits or notes towards future purchases or services on the Skycoms platform.
Prices are subject to change based on market conditions and exchange rates. Promotional prices may be available for a limited time.
Tamosce Global may collect and process users’ geographical location information, including GPS coordinates, IP addresses, and network information, to offer location-based services. Users can manage location settings through their devices.
By using our Services, Customer represents and warrants that they are of legal age and have the authority to enter into this Agreement. Customers must not engage in fraudulent, abusive, or illegal activities while using the Services.
Tamosce Global reserves the right to terminate or suspend Services if a Customer violates these Terms. Following termination, all Customer data may be deleted.
Tamosce Global is not responsible for third-party websites linked through the Services. Customers access third-party sites at their own risk.
All text, graphics, software, trademarks, and proprietary material found in the Services are owned by Tamosce Global and protected under intellectual property laws. Customers may not use any proprietary materials without prior consent.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS CUSTOMER’S LEGAL RIGHTS AND GOVERNS HOW CUSTOMER AND TAMOSCE GLOBAL CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE CUSTOMER AND TAMOSCE GLOBAL TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS
Customer agrees that, in the event any dispute or claim arises out of or relating to Customer’s use of the Services, Customer will contact Skycoms at support@skycoms.net and Customer and Skycoms will attempt in good faith to negotiate a written resolution of the matter directly. Customer agrees that if the matter remains unresolved for 30 days after notification (via certified mail or personal delivery), such matter will be deemed a “Dispute” as defined below. Except for the right to seek injunctive or other equitable relief described under the “Binding Arbitration” section below, should Customer file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then Customer agree that they will not be entitled to recover attorneys’ fees, even if Customer may have been entitled to them otherwise.
Binding Arbitration. Customer and Skycoms agree that any dispute, claim or controversy arising out of or relating to this Agreement or to Customer’s use of the Services (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that Customer and Skycoms both agree to waive the right to a trial by jury. Notwithstanding the foregoing, Customer may bring a claim against Skycoms in “small claims” court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.
Any dispute arising from these Terms shall be resolved by binding arbitration. Customers waive the right to participate in class- lawsuits.
This Agreement is governed by the laws of the Czech Republic. Disputes will be resolved in accordance with Czech legal jurisdiction.
Tamosce Global reserves the right to modify these Terms at any time. Continued use of the Services after modifications constitute acceptance of the updated Terms.
For inquiries about these Terms, please contact us at support@skycoms.net or via mail at Tamosce Global S.R.O, Office Address: Tamosce Global SRO, Spaces Smíchoff, Office 202, Plzenska 3350/18, Prague 15000, Czech Republic
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