SkyComs Esim (“referred to as “we,” “us,” or “our”) prioritizes the protection of your privacy and the security of your personal information. This Privacy Policy explains how we gather, utilize, share, and safeguard the personal data we collect from users of our website and services, in accordance with applicable laws, including the General Data Protection Regulation (GDPR). By visiting or using our website, you agree to the provisions outlined in this Privacy Policy.

Scope of this Privacy Policy

1.1. This Privacy Policy applies to all personal data processed by us, including data collected through our website, services, communications, and any other interactions with users. It does not cover data processing activities of third-party websites or services that are linked to or from our platform.

Collection of Personal Data

2.1. Personal information may be collected when you willingly provide it to us, such as when creating an account, making a purchase, or contacting our support team. The types of personal information we may gather include, but are not limited to:

• Full name
• Contact details (email address, phone number, residential address)
• Payment and billing details
• Device-related information (IP address, browser type, operating system)
• Account credentials (username, password)

2.2. We may also collect non-identifiable information, such as aggregated data, which cannot be linked back to an individual but assists in improving our services and enhancing the user experience.

2.3. We collect data automatically through cookies, web beacons, and similar technologies. For detailed information, please refer to our Cookie Policy.

Legal Basis for Processing Personal Data

3.1. We process your personal data on the following legal bases:

• To perform a contract or take steps at your request before entering into a contract (e.g., processing your orders).
• To comply with legal obligations (e.g., maintaining financial records).
• To pursue legitimate interests (e.g., improving our services and preventing fraud), provided such interests are not overridden by your rights.
• With your explicit consent, where required (e.g., for sending promotional communications).

Use of Personal Information

4.1. The personal information you provide may be used for the following purposes:

• To deliver and maintain our services
• To process orders and payments
• To address inquiries and provide customer support
• To customize and enhance your experience on our website
• To send promotional materials, updates, and newsletters (with your consent)
• To identify and prevent fraudulent activities or unauthorized access
• To comply with applicable legal, regulatory, or contractual obligations

Sharing of Personal Data

5.1. We may share your personal information with third-party service providers who assist us with website operations, service delivery, or other business functions. These providers are required to maintain confidentiality and are permitted to use your information solely for the services they provide on our behalf.

5.2. We may also share data with legal or regulatory authorities when required to comply with a legal obligation or protect the rights, property, or safety of our users or others.

5.3. If we undergo a business transaction such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change in ownership or control of your personal information.

5.4. Personal data will not be sold or rented to third parties for marketing purposes without your explicit consent.

International Data Transfers

6.1. If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data in accordance with GDPR.

Data Protection

7.1. We employ appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, sharing, or destruction. This includes encryption, access controls, regular security assessments, and secure storage solutions.

7.2. We regularly review and update our security protocols to address emerging threats.

Data Retention

8.1. We will store your personal data only for as long as necessary to achieve the purposes for which it was collected and to meet legal, accounting, or reporting requirements.

8.2. When personal data is no longer necessary, we will securely delete or anonymize it in accordance with applicable laws.

Your Rights Under GDPR

9.1. As a data subject, you have the following rights under GDPR:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data under specific circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transferred to another controller.
• Right to Object: You can object to the processing of your data for direct marketing or other purposes based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Complain: You have the right to lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully.

9.2. To exercise your rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Children’s Privacy

10.1. Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

Changes to this Privacy Policy

11.1. We reserve the right to update this Privacy Policy at any time. Revised versions will be posted on our website with the date of the last update. We recommend reviewing this Privacy Policy periodically to stay informed about any changes.

Contact Information

12.1. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at office@skycoms.net.

12.2. You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

By using our website and services, you confirm your acceptance of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our website.